Account Deletion

Each restaurant app has its own page, naming that app and its package. The instructions are the same in every one:

• Duman Pizza & Grill (uk.co.dumanpizzagrill.order)
• Qartol BBQ & Bar (uk.co.qartolrestaurant.order)
• The Shish (uk.co.theshish.order)

You do not need to contact anyone. In the restaurant's app, sign in, open Account and choose Delete account — the row appears once you are signed in. You will be asked to confirm, and the deletion happens immediately.

If you ordered as a guest, without signing in, there is no account to delete: guest orders are held by the restaurant as their own sales record, exactly like a paper receipt.

Deleted straight away:

• Your saved delivery addresses.
• Your name, email address and phone number as held by that restaurant.
• The push notification tokens for your devices.
• Your sign-in itself, so you can no longer log in with that email or with Apple or Google.

Kept, deliberately:

• Your past orders.They are the restaurant's accounting record and their evidence in a card dispute, and UK tax law requires them to be kept for at least 6 years. The order keeps the delivery details it was placed with, because that is what the receipt said at the time.

You will also stop receiving marketing email, texts and app notifications from that restaurant. Ordering there again later starts a completely new account.

Every restaurant TheZNZ publishes an app for holds your details separately, and deleting your account in one app deletes it only there. Your sign-in keeps working for any other restaurant you still have an account with, and is removed for good once the last one is deleted.

If you have lost access to your phone or cannot sign in, email support@menudock.co.uk from the address you ordered with, naming the restaurant. We will verify the request and delete the account for you within 30 days.

MenuDock accounts — the admin panel at menudock.co.uk and the MenuDock Admin app for Android and iOS — are deleted on request. Send an email to support@menudock.co.uk from the email address registered to your MenuDock account, with the subject line "Account Deletion Request".

Please include:

• The email address linked to your MenuDock account.
• The name of your restaurant or tenant workspace (if you are a tenant admin).
• Confirmation that you want your account and personal data deleted.

We will verify the request, confirm by email, and complete the deletion within 30 days.

• Your account profile (name, email, hashed password, OAuth identifiers).
• Your authentication sessions and device push tokens.
• Personal preferences and settings stored against your user account.

For legal and accounting reasons we are required to retain certain records even after account deletion:

• Order and transaction records — retained for at least 6 years to meet UK accounting and tax obligations.
• Tenant business data— if you are a member of a tenant workspace, the tenant's own data (products, orders, customers) belongs to that tenant and is not deleted with your individual account. Tenant-level deletion can be requested by the tenant owner.
• Anonymised logs — security and debugging logs may contain references that are anonymised rather than deleted.

For any questions about account deletion or your data, contact us at support@menudock.co.uk.