Troubleshooting

My order didn't arrive / payment taken but no order

A customer paid but you can’t find the order, or it’s stuck — how to find it, check whether money changed hands, and put it right.

Emails aren't being sent

Use the email log to find out why an email didn’t go out, and fix the most common causes.

My custom domain isn't working

Your custom domain won’t go active, shows a security warning, or won’t load — the usual DNS causes and how to fix them.

My POS isn't syncing

Your Square catalogue or orders aren’t syncing — check it’s connected, read the sync log, and fix common errors.

No sound or notification on the mobile app

No new-order sound or no notification on the mobile app — sort out the in-app sound setting and the notification permission.

Stripe webhook and payment errors

An order is stuck on pending after a payment — what the webhook does and what to send support.