Every monthly payment for your MenuDock plan produces an invoice. This article shows you where to find them, how to download a copy for your records, and where to manage the card you pay with.
These are invoices for your MenuDock subscription, the monthly plan fee. They're separate from the money your customers pay you for their orders, which goes straight to your own payment account and never passes through MenuDock.
You need to be the account owner to see billing history.
Where your invoices live
Open Subscription from the left-hand menu in the admin panel. Below the plan card is a Billing history table listing your most recent invoices, newest first.
Each row shows:
- Date: when the invoice was raised.
- Period: the month the charge covers.
- Amount: what you were charged, in your plan currency (pounds).
- Status: usually Paid. You might also see Open (awaiting payment), Void or Uncollectible if a payment ran into trouble.
- Invoice: links to open or download the invoice itself.
The table shows your twelve most recent invoices. If it's empty, you haven't been billed yet. That's normal in the first few moments after you subscribe, before your first payment settles.
Downloading an invoice
In the Invoice column of any row:
- PDF downloads the invoice as a PDF, handy for your accounts or a VAT return.
- View opens the invoice as a web page, hosted securely by our payment processor, Stripe. Both open in a new tab.
These are proper itemised invoices showing the plan, the period and the amount, so they're fine to hand to your bookkeeper.
Updating your card or seeing more detail
The Billing history table covers the essentials. For anything more, like changing the card you pay with, updating your billing address or company name, or browsing older invoices beyond the twelve shown, use Manage subscription & billing at the top of the page.
That button opens Stripe's billing portal in a new tab. It's the secure portal run by our payment processor, so MenuDock never stores or sees your full card number. When you're done, close the tab and head back to MenuDock.
A failed payment
If a monthly payment fails, usually an expired or declined card, the invoice sits as Open rather than Paid, and your plan status may show as Past due. Update your card in Manage subscription & billing and the payment retries automatically. If it keeps failing, your subscription can eventually lapse; see Reactivate a cancelled subscription for getting back up and running.
Related articles
- Upgrade or downgrade your plan
- Reactivate a cancelled subscription
- What happens when you change plan
- Commission and payouts
Need a hand?
Can't find an invoice you need, or an amount looks wrong? Email support@menudock.co.uk with your store name and the date of the charge and we'll sort it out.